Refund Policy
Delivery of Goods
Before your goods are sent, we will confirm your order by email or letter. No order will be dispatched until payment has been cleared by WorldPay. Goods will be dispatched within 1-6 days. If delivery is outside the UK delivery may take longer than 7days. If you are dissatisfied with your purchase, please notify us within 7 days in writing by email complaints@spreid.com Items may be returned for a refund within 7 days of purchase subject to the following conditions.
Refunds Policy - Goods
Goods may be returned within 21 days and subject to valid reasons and the terms and conditions laid out below a refund will be issued from cleared funds. Please contact us prior to returning any products purchased on-line to determine and confirm credit eligibility.
When given, refunds will be in the same tender as the original payment at the prevailing currency exchange rate.
Returned Goods.
The original sales receipt and other documents must accompany all items being returned. To return purchased item(s): Pack carefully, use a postal service providing insurance and signed-for-delivery. Proof of shipment must be produced. Purchases through www.spreid.com on-line store may unless otherwise specified be returned at buyer’s cost.
General Returns
If a product or service has been purchased with a discount only the net amount actually paid will be considered, furthermore the following items are non-refundable:
· Items clearly displayed on the web site as clearance, discounted or sale merchandise
· Used books
· Special orders
· The value of a discount
· Shipping and handling charges
· Items where product packaging has been opened
General Merchandise
Refunds will be issued on general merchandise providing it is in re-saleable condition and still in the original retail packaging. Books prints cards psychometric instruments and manuals must be in re-saleable condition (not written in, creased used or damaged in anyway). Shrink-wrapped books, manual or course material must be returned unopened in their original wrapping and packaging.
Goods Damaged in Transit
We take care to package our products carefully and all goods are handed over to our postal service provider in good condition. Please provide any correspondence with your postal service provider to verify where the damage occurred. If you can show the postal service has damaged the goods in transit we will issue a full refund and seek compensation from the postal service. If the goods arrived within sound postal packaging but for some other reason were damaged please return the items in their original wrapping and we will issue a refund from cleared funds.
Defective Goods
If the items you were sent are defective and unusable please notify us upon receipt in writing by email and return within 7 days explaining why the product is unusable and given satisfactory reason we will issue a full refund including our original postal charges.
Goods fail To Arrive
We will notify you by email when we expect to ship your product. If your product fails to arrive as expected please contact us first so that we may trace the products on your behalf. If the postal provider cannot verify delivery within 28 days of the expected delivery date we will provide a full refund including our original postal charges from cleared funds.
Wrong Shipment
We offer a full money-back guarantee if the item you receive differs greatly from the item you have ordered, contact complaints@spreid.com
Refunds Policy - Purchased Downloads
If our site clearly shows a purchased PDF document has been successfully downloaded by a customer no refund is allowed. Where there has been any difficulty in downloading documents we will offer to two additional attempts to download and if this fails we will post out hard copy traceable copyright protected documents at no additional cost to the customer.
Refund Policy for Services Purchased Online
Payments for Open Workshop Courses
All payments for open workshop meetings and services are made in advance. Payments are in UK Pounds Sterling. The prevailing rate of UK VAT will be charged and added unless otherwise specified. All workshops are delivered in the UK.
Refund Policy for Services or Attendance of a Workshop Purchased Online
and Policy Regarding Cancellation of Services or Attendance of a Workshop Purchased Online
You may cancel a booking for an open workshop during a cooling off period of 7 days on all open workshops and receive a full refund. The only exception to this will be if this is a late or short notice booking for an event that will occur in less than 10 days from the date of purchase.
Once this cooling off period has lapsed the following refund policy applies. Substitution of an alternative named delegate on an open workshop is acceptable at any time however requests to change a date of a booking are considered as and treated as a cancellation. Our refund policy is as follows. 80% refund for cancellations given in writing more than thirty calendar days from the delivery of a workshop. For client cancellation of the booking with less than thirty calendar days but more than 10 calendar days prior to the workshop we will refund 50%. For cancellations of less than 10 calendar days no refund is payable. There is no refund available after attendence. Delegates may seek references from the service provider in advance to ensure that the place on the workshop they have booked or the service they have purchased meets their clearly stated expectations.
A significant valued added portion of any workshop comes from the lively discussion within a group of people. With this in mind we reserve the right to cancel a workshop if numbers registering are low. Once we have taken this decision we will write to you and make a full and immediate refund. All refunds are made from cleared funds.
Business Address
Spring Business Innovation Ltd
Keepers Lodge
Main St Wysall
Notts NG12 5QS
Tel +44 1509 880096
Should a dispute arise it will be judged solely under UK law in the UK.
